Documents

Multiple and Multi-Dimensional Transitions: Understanding the life transitions of young adults cared for by CHAS and the impact on their parents, siblings and professionals

A new Parliamentary and Health Service Ombudsman report shows the impact public service failures and poor complaint handling in the NHS in England and UK government departments can have on the public.

The report contains 121 summaries of complaints which are a snapshot of those investigated between December 2014 and January 2015 about the NHS in England and UK government departments and their agencies. The report includes the cases of three people whose deaths could have been avoided, nine asylum seekers who waited years for a decision on their application, multiple examples of inadequate end of life care and seven cases of poor care during pregnancy and maternity.

During this period the organisation made final decisions on a total of 556 complaints, of which 201 were upheld or partially upheld and 300 were not upheld.

Link to report: Multiple and Multi-Dimensional Transitions: Understanding the life transitions of young adults cared for by CHAS and the impact on their parents, siblings and professionals

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